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Addressing Future Business Needs Now: High IMPACT Coaching Case Study

Addressing Future Business Needs Now: High IMPACT Coaching Case Study


Veolia, a global leader in optimized resource management with over 163,000 employees worldwide, had a growing need to address business changes and a pending talent gap to ensure bench strength in their succession pipeline. A formal development program was needed due to:

  • Sudden growth experienced through an acquisition.
  • Launch of a new One Veolia vision for the organization’s three distinct divisions.
  • Looming leadership gap, as many leaders were eligible for retirement within five years – leaving an insufficient talent pool for critical roles.

“When we looked at the metrics, we realized we had 35-50% gaps in talent in some areas due to impending Baby Boomer retirements,” shares Augie Shulke, CHRO at Veolia. “We knew we had to do something about that.” In order to continue to grow business, Veolia needed to accelerate the development of their emerging leaders and drive retention of high-potentials through a centralized program.

“Veolia desired a true partnership with their leadership development provider. Together, we determined the current state of the organization and ways to tailor our program to their exact needs,” shares Marcia Mueller, VP of Leadership Development at IMPACT Group. “This enabled IMPACT Group to develop the best framework possible to address their imminent leadership gaps.”

Tailored Solution Customized to Veolia

The North American-based program reaches across multiple departments and three operational divisions. IMPACT Group personalized the High IMPACT Coaching program to create a great cultural match for the company while tying key components to Veolia’s internal talent management systems.

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Contribution by Ashlee Ayers.

Ashlee is an IMPACT Group Marketing Content Manager who oversees content planning, develops marketing collateral, and shares IMPACT Group’s story each day. 

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