Coach Profiles  

Empowering people, unlocking potential…it’s what Silvia does

Empowering people, unlocking potential…it’s what Silvia does

Silvia Marteles, a Spanish Psychologist and Coach by profession, joined IMPACT Group in spring 2013 as a Career and Transition Coach supporting clients in Spain and Italy. Prior to joining IMPACT Group, she provided consultancy and research services to public and private organisations in Europe, Latin America and the Mediterranean.

After studying Psychology at the Universitat Autònoma de Barcelona, Silvia earned a Master’s Degree in Administration Sciences at the Speyer Hochschule für Verwaltungswissenschaften in Germany in 2004. She later worked in International Relations and Cooperation, developing her skills and competencies as a Coach and Facilitator with a systemic approach.

Systemic Psychology studies relationships and communication within groups. “This approach uses participative facilitation tools in order to connect ideas, liberate creativity and generate strategic thinking,” Silvia says. “It is used within every kind of group interaction, such as families, organisations and territories.” She is passionate about the field of International Relations and the exchange of international knowledge and practices. Silvia puts this expertise and passion to good use drafting new policies on territorial development and diversity management.

She has gained significant experience in team management and talent development while facilitating workshops and using innovative tools like Lego© Serious Play™. She is a certified Lego Serious Play Facilitator and is enthusiastic about it. She often uses it in a professional context. “I believe the key to unlocking a person’s potential is to successfully transcend their limiting beliefsand rediscover themselves through play!” 

Silvia has lived and worked in the US, the UK, Germany, France, England, Italy and Chile. Nowadays she resides in her hometown of Barcelona. Fluent in Spanish, English, French, Italian and German, she provides coaching and training services in those languages with an intercultural sensitivity. After living in various countries – Rome being her favourite city – she has developed a large network of friends who often visit her in Barcelona.

Silvia loves working for IMPACT Group for many reasons. She enjoys collaborating with the global team and practising her intercultural communication skills on a daily basis. “I appreciate the IMPACT Group approach which acknowledges that the career development needs of the spouse/partner and employee are equally important. Both need to be happy to make it a success story. It is very rewarding to hear that our support was helpful for clients.” The flexible working hours allow her to combine professional interests with her hobbies, such as dancing, learning languages (she is currently learning Greek) and travelling. 

“Intercultural training is important as it helps people understand the attitudes, beliefs and values beyond the behaviour of individuals from different cultures,” comments Silvia. “This promotes the development of empathy and other communication competences to successfully adapt to a new environment.” To Silvia, this is a key component to fight stereotypes and prejudices, and to allow people to open and broaden their minds. 

Her love for others shines through in her work. Silvia’s clients appreciate her broad, caring view, stating: 

I liked the effectiveness and readiness of my consultant. Silvia was very caring but also very professional.”

I had great feelings from the beginning, thanks to the empathy, support, monitoring and warmth of Silvia.”


Patience and understanding are indispensable tools for a successful relocation experience. Silvia’s best advice for families who are relocating globally is to not expect to solve all the challenges of a global transition during the first week. “Remember that it is a great opportunity for development and learning that takes time.” She strives to support her clients with this understanding through the entirety of their time of transition.


Contribution by Jill Jassmann-Sharlock.

Jill is an IMPACT Group Global Research and Projects Team Lead who focuses on the unique information needs of global transferees. She also serves as IMPACT Group’s Global myIMPACT Specialist, managing content for our global job search and career portal.

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