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Pro Code #11: Open Door, Closed Lips

Pro Code #11: Open Door, Closed Lips

One of the greatest challenges of moving up the leadership ranks is removing yourself from the gossip grapevine.

Of course you want employees to feel comfortable approaching you, but for the right reasons. An open door policy shouldn’t be an invitation for your team to keep the rumor mill churning. More importantly according to Pro Code #11, you should never be the one to help spread rumors – “When keeping an open door policy, leaders must remember that also may mean maintaining a closed lips policy.”

A real Pro Code leader will cultivate trust among the ranks by keeping any controversial conversation confidential. This goes for office hearsay, personal news (such as a new pregnancy), and vented concerns. If your employees respect you enough to share their true feelings about what is going on in the office, reciprocate that respect by maintaining a code of confidentiality.

As a leader, sometimes you are also responsible for letting others know what can and cannot be shared, but even leaders are human. When breeches in confidentiality do occur, visit Pro Code #23 to learn how to properly manage the ramifications and regain team trust.


Contribution by Ashlee Ayers.

Ashlee is an IMPACT Group Marketing Content Manager who oversees content planning, develops marketing collateral, and shares IMPACT Group’s story each day. 

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