Veolia Group, a global leader in optimized resource management with over 163,000 employees worldwide, had a growing need to address business changes and a pending talent gap to ensure bench strength in their succession pipeline.
IMPACT Group personalized the High IMPACT Coaching program to create a great cultural match for the company.
VIDEO: High IMPACT Coaching Case Study
- The Challenge
Developing a Strong Succession Pipeline
A formal development program was needed due to:
+ Sudden growth experienced through an acquisition.
+ Launch of a new One Veolia vision for the organization’s three distinct
+ Looming leadership gap, as many leaders were eligible for retirement
within five years – leaving an insufficient talent pool for critical roles.
“When we looked at the metrics, we realized we had 35-50% gaps in talent in some areas due to impending Baby Boomer
retirements,” shares Augie Shulke, CHRO at Veolia.
“We knew we had to do something about that.” In order to continue to grow business, Veolia needed to accelerate
the development of their emerging leaders and drive retention of high-potentials through a centralized program.
“Veolia desired a true partnership with their leadership development provider. Together, we determined the current
state of the organization and ways to tailor our program to their exact needs,” shares Marcia Mueller, VP of
Leadership Development at IMPACT Group. “This enabled IMPACT Group to develop the best framework possible to
address their imminent leadership gaps.”
- The Solution
Tailored Solution Customized to Veolia
Because of the highly technical nature of their workforce, Veolia’s development program needed to center around on-the-job learning. Their integrated development program leverages the research-based approach of learning through ‘real-time’
experiences. “One thing I really like about this program is it offers a capstone project. Participants use it to develop both their business acumen as well as leadership competencies,” states Augie. Participants apply these capstones to a real business situation. “Many of the projects help Veolia to increase value to the company. At the same time, it’s very rewarding for the individuals.”
Participants receive one-on-one coaching from a leadership development coach throughout the program. This provides focused time to strategize about their goals, gain insights on adopting new behaviors, and maximize growth during the program. Soheil Sadighi, a Regional Contracts Manager, completed the program in 2017. He found his
coach to be vital to his success.
“She kept me on track. I tended to veer off and only focus on the capstone and how it would benefit the company. She kept asking, ‘What about you? What are you learning about yourself?’” Soheil shares. “This program was great for professional development as well
as personal growth.”
The participants’ managers are also involved in coaching sessions during the program. Receiving support to better foster their employee’s development creates a coaching culture within the organization – delivering success well into the future. “Coaching has consistently ranked a 4.9 out of 5.0 over the past five years. It is a highly valuable feature of the program,” Marcia shares.
Senior-level sponsorship is critical for the program’s success. As Marcia points out, “It sets the program apart and adds real value as executives see the future of their company, and employees gain exposure to senior-level staff they don’t interact with regularly.” The President of North America attends the program’s final presentations by participants, showing the top of the company truly cares about the program’s success.
“Using a third-party vendor allows participants to feel more comfortable and more open to talk about personal matters
and values they want to address.” – Augie Schulke, CHRO at Veolia
- The Results
Are you ready to achieve similar results at your organization?
Contact us to discover how a tailored leadership development solution can empower leaders at all levels of your organization.
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